SecurLOCK™ Equip is Upgrading to Card Suite Lite  

Starting March 25, 2025, the SecurLOCK Equip app will officially transition to the Card Suite Lite app, bringing you enhanced features and improved functionality for managing your debit and credit cards—all from your smartphone.

What’s Changing?
Card Suite Lite builds on the strengths of SecurLOCK Equip while introducing a more user-friendly experience and powerful new tools to help you monitor and control your cards with ease.

With Card Suite Lite, you can:
✔ Freeze or unfreeze your cards instantly to prevent unauthorized use
✔ Receive real-time transaction alerts to monitor card activity
✔ Set custom spending limits based on location, merchant type, daily transactions, and budgets
✔ Strengthen security controls to better protect your financial accounts

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What Do You Need to Do?

The transition will be seamless! Your login credentials and existing card controls (such as merchant options and spending limits) will automatically transfer to Card Suite Lite. However, you’ll need to reconfigure location settings and transaction history, as these will not carry over.

To continue managing your cards without disruption, download Card Suite Lite from the App Store or Google Play before March 25.

Upgrade to Card Suite Lite today and take advantage of its powerful card management features. Download the app now and stay in control of your finances with ease!

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What is required to use it?

Card Suite Lite requires you to have a credit and debit card account issued by TopMark FCU.  

What if I am having trouble during registration?
Please use the Contact Us button at the bottom of the landing page.   

Why do you need my email address?
Your email address is needed in case you forget your password and need to reset it. 

Once I register my cards, how do I manage and monitor my payment activity?
You can begin using the service immediately. By turning the card off, the little green button in the top right corner of the card image will turn red. This means that all transactions (except for recurring) will decline. When ready to make a purchase, simply turn the card back on. It is that easy. Now you have the ultimate control to combat fraud. 

What is a real-time alert?
It is an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type, and merchant category. 

By turning my card off, am I closing my account?
No. Using the card controls does not change the status of your account. 

How long does it take for a control or alert setting to take effect?
It happens immediately after you set and save the option. 

If I have my card turned off, will my recurring transactions go through?
Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well. 

Can I use My Location, My Region, and International at the same time?
My Locations and My Region work independently or together, but neither can be used in conjunction with International. 

I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why?
In the app go to Transactions, find the one that was denied, open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like insufficient funds or fraud monitoring. 

When I get a new replacement smartphone, how do I begin using the service again? 
Just download the app to your new smartphone and log in with your current user ID and password. You can then set your controls and alert preferences. 

I received a new card number. Will it be automatically updated in the app?
You will have to add a new account to the app. This can be done by going to Manage Account and adding the card. Be sure to “unmanage" the old card. 

How long will my transaction history display?
The last 50 transactions will be displayed in the app for 30 calendar days. 

My pending purchase shows it is for more than I paid. Why?
Some merchants send pre-authorizations at higher amounts to test the card's validity. For example, a $25 gas purchase might display as $126. Pre-authorizations are common at the pump, hotel, or car rental agency. Even though the charge is listed in the app for more, it will clear your account for the correct amount.

I only want to manage one of my cards, but they're all being displayed.
To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card. 

What if my smartphone is stolen? How secure is the app?
The app requires a password to access the app. Also, there is no personal information stored on the smartphone. The app only displays the last four digits of your card number.